Legal
Privacy Policy.
How Carta Creations collects, uses, protects and retains your personal information and photographs across our website, showroom and every channel we use to reach you.
On This Page
- 01. Introduction
- 02. Purpose of this Policy
- 03. Definitions
- 04. Applicability
- 05. Information We Collect
- 06. Sources of Information
- 07. Purpose of Processing
- 08. Photographs & Confidentiality
- 09. Raw Images & Digital Assets
- 10. Intellectual Property Rights
- 11. Social Media & Portfolio
- 12. WhatsApp, Email & Phone
- 13. Data Retention Policy
- 14. Cookies & Analytics
- 15. Disclosure to Third Parties
- 16. Information Security
- 17. Rights Under DPDP Act
- 18. Customer Responsibilities
- 19. Data Breach Management
- 20. Limitation of Liability
- 21. Third-Party Websites
- 22. Policy Review & Amendments
- 23. Governing Law & Jurisdiction
- 24. Grievance Officer
- 25. Contact Details
Section 01
Introduction
Carta Creations (“Company”, “We”, “Us”, “Our”) respects the privacy of every customer, visitor, supplier, vendor and business associate who interacts with us.
This Privacy Policy explains how we collect, receive, use, process, maintain, protect, disclose and retain personal information received through our website, showroom, social media platforms, WhatsApp Business, telephone conversations, electronic mail, customer enquiry forms and offline interactions.
Privacy is one of the fundamental values of our organization. We recognize that every customer entrusts us with valuable personal information, including photographs, wedding memories, creative designs and confidential communications. We are committed to ensuring that such information is processed responsibly and protected against unauthorized access, misuse, disclosure or alteration.
This Policy applies to all products and services offered by Carta Creations, including but not limited to:
- Wedding Album Printing
- Premium Photo Books
- Designer Albums
- Photo Frames
- Personalized Gifts
- Corporate Printing Services
- Custom Printing Solutions
Section 02
Purpose of this Privacy Policy
The purpose of this Privacy Policy is to:
- Explain what information is collected.
- Explain why the information is collected.
- Explain how the information is used.
- Inform customers of their legal rights.
- Describe security measures adopted by Carta Creations.
- Explain circumstances under which information may be shared.
- Demonstrate compliance with applicable Indian privacy laws.
- Build customer confidence regarding protection of photographs and personal information.
Section 03
Definitions
Company
means Carta Creations.
Customer
means any individual, organization, business, photographer or representative who purchases or enquires about our products or services.
Personal Data
means any information relating to an identifiable individual including but not limited to name, address, mobile number, email address, photographs, payment information and communication records.
Processing
includes collection, recording, storage, organization, retrieval, consultation, modification, printing, sharing, deletion or destruction of personal information.
Website
means www.cartacreations.com
Services
means all products and services offered by Carta Creations.
Photographic Content
includes photographs, videos, RAW images, edited files, album layouts, artwork and creative designs provided by customers.
Section 04
Applicability
This Privacy Policy applies to information collected through:
- Company Website
- Showroom Walk-ins
- WhatsApp Business
- Telephone Calls
- Email Communication
- Social Media Platforms
- Online Enquiry Forms
- Offline Order Forms
- Business Meetings
- Corporate Sales Enquiries
- Vendor Registration
- Customer Feedback Forms
This Policy applies regardless of whether services are availed physically or digitally.
Section 05
Information We Collect
Depending upon the nature of the transaction, Carta Creations may collect one or more of the following categories of information:
A. Business Information
- Company Name & Company Legal Name
- GST Number & Company Registered Number
- Billing Details
- Shipping Address
- Authorized Representative Details
B. Order Information
- Event Name
- Wedding Date
- Album Specifications
- Printing Preferences
- Quantity Ordered
- Delivery Instructions
C. Digital Content
- Wedding Photographs
- RAW Images
- Edited Images
- Album Layouts
- Design Files
- Logos
- Artwork
D. Technical Information
While using our website, we may automatically collect:
- Browser Type
- Device Type
- Operating System
- IP Address
- Cookies
- Date & Time of Visit
- Pages Viewed
- Website Usage Statistics
Section 06
Sources of Information
Personal information may be collected directly from:
- Customers
- Family members authorized by customers
- Photographers
- Wedding studios
- Business partners
- Corporate clients
- Company website
- WhatsApp Business
- Email communication
- Telephone conversations
- Physical documents submitted during order placement
Carta Creations shall only collect information that is reasonably necessary for providing its products and services.
Section 07
Purpose of Processing Personal Information
Carta Creations processes personal information only for legitimate business purposes and in accordance with applicable laws. The information collected from customers shall be used solely for purposes connected with the Company’s products and services.
The primary purposes include:
7.1 Customer Identification
To verify customer identity before accepting orders, providing quotations, processing payments and delivering finished products.
7.2 Order Processing
To prepare quotations, generate invoices, confirm specifications, manufacture products and complete delivery of:
- Wedding Albums
- Premium Photo Books
- Photo Frames
- Personalized Gifts
- Corporate Printing Products
- Custom Creative Products
7.3 Customer Communication
To communicate regarding:
- Order Confirmation
- Artwork Approval
- Design Changes
- Printing Status
- Delivery Updates
- Warranty Support
- Customer Service
Communication may occur through:
- Telephone
- SMS
- Website Contact Forms
7.4 Legal Compliance
The Company may process personal information to:
- Comply with applicable laws.
- Maintain accounting records.
- Issue tax invoices.
- Respond to lawful governmental requests.
- Resolve disputes.
Section 08
Customer Photographs & Confidentiality
Carta Creations understands that customer photographs often contain irreplaceable personal memories, family events and confidential moments.
Accordingly:
- Customer photographs shall be treated as confidential.
- Employees shall access photographs only when necessary to perform their assigned responsibilities.
- Photographs shall not be copied for personal use.
- Employees shall not download customer photographs onto personal devices.
- Photographs shall not be transferred outside the Company’s authorized systems unless required for production.
- Unauthorized sharing of customer photographs is strictly prohibited.
Any employee violating this policy may be subject to disciplinary action, including termination of employment and legal proceedings where applicable.
Section 09
Raw Images, Design Files & Digital Assets
Customers may submit:
- RAW Camera Files
- JPEG Images
- PSD Files
- AI Files
- PDF Artwork
- Album Layouts
- Logo Files
These digital assets shall be used solely for producing the requested products.
Carta Creations shall not claim ownership over customer-supplied photographs or artwork.
The Company may maintain backup copies during the project lifecycle for operational continuity and quality assurance.
Section 10
Intellectual Property Rights
10.1 Customer Ownership
Unless otherwise agreed in writing:
- Customers retain ownership of their original photographs.
- Photographers retain copyright over photographs they create.
- Customers warrant that they possess the necessary rights to submit photographs for printing.
10.2 Company Ownership
Carta Creations retains ownership of:
- Company Logo
- Website Design
- Marketing Materials
- Album Templates
- Design Concepts created independently
- Software Systems
- Printing Methodologies
- Business Processes
Section 11
Social Media & Portfolio Consent
Carta Creations values customer privacy.
Accordingly, the Company shall not publish customer photographs on:
- Website
- YouTube
- Printed Brochures
- Promotional Catalogues
- Exhibitions
unless:
- The customer has provided prior written consent; or
- The customer has voluntarily authorized such publication.
Customers may withdraw such consent at any time by contacting the Company.
Withdrawal shall apply to future publications and shall not affect materials already lawfully published.
Section 12
WhatsApp, Email & Telephone Communications
The Company may communicate with customers using:
- WhatsApp Business
- Telephone
- SMS
These communications may include:
- Quotations
- Design Proofs
- Approval Requests
- Delivery Updates
- Customer Support
- Promotional Information
Customers may opt out of promotional communications at any time.
Transactional communications relating to existing orders may continue where reasonably necessary.
Section 13
Data Retention Policy
Carta Creations retains personal information only for as long as reasonably necessary.
Retention periods may vary depending upon:
- Nature of the Order
- Warranty Requirements
- Customer Support
- Accounting Regulations
- Legal Requirements
Where information is no longer required, reasonable steps shall be taken to securely delete or anonymize such information.
Archived files shall remain protected by the same security standards applicable to active records.
Section 14
Website Cookies & Analytics
The Company’s website may use cookies to:
- Improve browsing experience.
- Remember customer preferences.
- Analyze website traffic.
- Enhance website functionality.
- Improve marketing effectiveness.
Cookies do not ordinarily identify customers personally unless voluntarily linked to personal information.
Customers may disable cookies through their browser settings. However, certain website functions may become unavailable.
The Company may also use analytics tools to understand:
- Visitor Trends
- Popular Pages
- Device Types
- Geographic Regions
- Website Performance
Such information is generally used in aggregated form.
Section 15
Disclosure to Third Parties
Carta Creations does not sell, rent or trade customer personal information.
Personal information may be disclosed only where necessary to:
- Printing Vendors
- IT Service Providers
- Website Hosting Providers
- Legal Advisors
- Chartered Accountants
- Government Authorities
- Law Enforcement Agencies
Every reasonable effort shall be made to ensure that third parties receiving customer information maintain appropriate confidentiality obligations.
Section 16
Information Security
Carta Creations implements reasonable administrative, technical and physical safeguards to protect personal information.
Security measures may include:
- Password Protected Systems
- Role-Based Access Controls
- Antivirus Protection
- Secure Backup Procedures
- Employee Confidentiality Obligations
- Controlled Access to Customer Files
Despite reasonable precautions, no electronic storage system or internet transmission can be guaranteed to be completely secure. Customers acknowledge this inherent limitation.
Section 17
Customer Rights Under the DPDP Act, 2023
Carta Creations recognizes and respects the rights of every Data Principal (customer) under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
Subject to applicable law, customers may exercise the following rights:
17.1 Right to Access
Customers may request confirmation regarding whether Carta Creations processes their personal information and may request access to such information.
17.2 Right to Correction
Customers may request correction, completion or updating of inaccurate or incomplete personal information maintained by the Company.
17.3 Right to Erasure
Customers may request deletion of personal information that is no longer necessary for the purposes for which it was collected, subject to legal, accounting and contractual obligations.
Where deletion is not legally permissible, the Company shall communicate the reasons to the customer.
17.4 Right to Withdraw Consent
Where processing is based on consent, customers may withdraw such consent at any time.
Withdrawal shall not affect the lawfulness of processing carried out prior to such withdrawal.
17.5 Right to Grievance Redressal
Customers may raise concerns regarding privacy, misuse of personal information or any violation of this Privacy Policy through the Grievance Officer appointed by Carta Creations.
The Company shall make reasonable efforts to acknowledge complaints promptly and resolve them within a reasonable period.
Section 18
Customer Responsibilities
Customers are responsible for ensuring that:
- Information submitted is accurate and complete.
- They possess legal rights to photographs submitted for printing.
- Submitted photographs do not violate copyrights or intellectual property rights of third parties.
- They review and approve album layouts and design proofs before production.
- They immediately notify the Company if they discover any unauthorized use of their account or information.
Carta Creations shall not be responsible for losses arising from incorrect information supplied by customers.
Section 19
Data Breach Management
Carta Creations maintains internal procedures to respond to suspected or confirmed data security incidents.
In the event of a data breach, the Company shall:
- Investigate the nature and extent of the incident.
- Take immediate steps to contain and mitigate the impact.
- Restore affected systems where feasible.
- Preserve relevant evidence.
- Notify affected individuals or competent authorities where required by applicable law.
- Review existing security measures and implement corrective actions.
The Company shall maintain records of significant security incidents for internal compliance purposes.
Section 20
Limitation of Liability
While Carta Creations implements reasonable safeguards to protect customer information, no electronic transmission, internet communication or digital storage system can be guaranteed to be completely secure.
Accordingly:
- The Company shall not be liable for unauthorized access arising from events beyond its reasonable control, including cyber-attacks, internet outages, malware, force majeure events or failures of third-party infrastructure.
- Nothing in this Policy limits liability where such limitation is prohibited under applicable law.
Section 21
Third-Party Websites
The Company’s website may contain links to third-party websites or services.
Carta Creations does not control, endorse or assume responsibility for the privacy practices or content of such third-party websites.
Customers are encouraged to review the privacy policies of any external websites they visit.
Section 22
Policy Review and Amendments
Carta Creations reserves the right to modify, amend or update this Privacy Policy from time to time to:
- Reflect changes in business operations.
- Comply with changes in applicable laws.
- Improve customer privacy protections.
- Enhance operational procedures.
Updated versions of this Policy shall be published on the Company’s website.
Continued use of the Company’s services after publication of an updated Privacy Policy constitutes acceptance of the revised Policy.
Section 23
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, Tamil Nadu.
Where applicable, the parties shall first attempt to resolve disputes through good-faith discussions before initiating formal legal proceedings.
Section 24
Grievance Officer
In accordance with applicable privacy laws, Carta Creations has designated the following individual to address privacy-related concerns:
Grievance Officer
Name — Prem Kumar
Designation — Grievance Officer
Phone — +91 99418 82155
Email — enquiry@cartacreations.com
Customers may submit requests regarding:
- Access to personal information.
- Correction of information.
- Withdrawal of consent.
- Complaints relating to privacy.
- Questions regarding this Privacy Policy.
Section 25
Contact Details
For any questions relating to this Privacy Policy or the Company’s data protection practices, please contact:
Carta Creations
Registered Address — No.29, Shanthi Towers, White’s Lane, Royapettah, Chennai – 600014, Tamil Nadu, India
Website — www.cartacreations.com
Email — enquiry@cartacreations.com
Phone — +91 99418 82155
Business Hours — Monday to Saturday, 9:30 AM to 6:30 PM